Branch Supervisor

In this position, you will:

Operations
Responsible for overseeing and coordinating all operations of a branch, including:

• Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
  
• Monitor controllable expense accounts (e.g., overtime)
  
• Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
  
• Manage resource planning and recruitment
  

Sales Management

• Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  
• Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  
• Review reporting and provide consistent feedback to all employees on performance against sales targets
  

Best in Class Customer Experience

• Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
  
• Promote environment of ongoing customer feedback and continuous improvement
  
• Ensure teams address customer issues and concerns promptly
  

Risk Management

• Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
  
• Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
  
• Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
  
• Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

• Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems