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Lead, coach, and develop a high-performing team of processing professionals, driving accountability, engagement, and continuous improvement
Own team performance by monitoring key metrics, identifying gaps, and executing targeted coaching and development strategies
Foster a culture of accountability by setting clear expectations and holding team members to defined goals, standards, and behaviors
Utilize data, reporting, and performance insights to inform decision-making and optimize operational outcomes
Partner with peers and leadership to streamline workflows, mitigate risk, and enhance the overall customer and agent experience
Ensure strict adherence to company policies, procedures, and regulatory requirements within a highly controlled environment
Lead and contribute to strategic initiatives, projects, and process enhancements aligned with organizational priorities
Manager, In-Force Services 93863
Dallas, TXPosted Yesterday