Manager of Information Technology

The Role: Manager of Information Technology

The Manager of Information Technology leads day-to-day IT operations and the team supporting our mission-critical 24x7 emergency dispatch center and multi-site corporate environment. The role currently manages six direct reports across help desk and systems / network infrastructure, and reports to the Director of Information Technology.

Who You Are: 

A service-focused IT leader with a track record in 24x7 mission-critical environments. You build and develop people, not just systems. You can sit at a C-suite table and translate technology into business outcomes, then walk back to your team and troubleshoot a hard problem alongside them. You take security and compliance seriously, not as bureaucracy, but as how trust gets built and maintained at scale.

Who We Are: 

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. 

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! 

What You’ll Do:

Your work keeps emergency calls connected nationwide, a life-safety mission with measurable community impact.

You're stepping into a mature, well-funded IT program with a modern toolchain, ready for its next phase of growth. The role has clear scope, strategic backing from senior IT management, and real room to grow as the IT organization matures.

We're looking for a leader who works alongside their team, close to the technology and the day-to-day. You'll lead technical implementations, work complex incidents, and stay close enough to the work to coach and mentor effectively. The role includes shared after-hours callback responsibility for critical incidents affecting the dispatch center or core infrastructure.

Own IT services, infrastructure, and support delivery in a 24x7x365 mission-critical environment

Lead, develop, and mentor an IT team across help desk and systems / network infrastructure: hiring, coaching, performance management, and career development

Drive operational execution of the SOC 2 Type II program: technical control implementation, evidence collection, and audit readiness

Execute security controls and standards in close partnership with senior IT management

Partner with the Director of Enterprise Applications and broader leadership on cross-functional technology initiatives

Own the approved IT operating budget; forecast and justify ROI for technology investments and refresh cycles

Manage vendor relationships, contract negotiations, software licensing, and the IT asset lifecycle

Lead change management for IT initiatives across the enterprise, from entry-level adoption to C-suite communication

Maintain documented procedures, runbooks, and disaster-recovery readiness for dispatch and corporate infrastructure

Serve as the final operational escalation point for critical technical and service incidents, and participate in the IT leadership after-hours on-call rotation

 What You’ll Bring: 

• 7–10+ years of progressively responsible IT experience
• 3+ years of direct personnel leadership and team management
• Bachelor's degree preferred, or an equivalent combination of experience and certifications
• A verifiable track record in:
• Leading and developing IT staff: growing competency, speeding implementations, and building strong technical resources
• Building and maintaining IT systems, networks, and communications infrastructures in resilient 24x7x365 environments
• Executing SOC 2, NIST CSF, or comparable security and compliance programs on the operations side
• Vendor management, contract negotiation, and ROI justification for technology investments
• Change management across all organizational levels, from entry-level adoption to C-suite communication
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Working knowledge of a hybrid Microsoft environment: Microsoft 365, Entra ID, on-prem Active Directory, and Intune
• Hands-on familiarity with enterprise virtualization, storage, next-gen firewalls, wired and wireless networking, and Microsoft SQL Server (Palo Alto / Fortinet, VMware / Hyper-V, Aruba / Cisco / Meraki, or similar)
• Experience with modern endpoint security (EDR / default-deny), RMM, ITSM, and enterprise backup tooling
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Enterprise telephony or unified communications experience (PBX, SIP, or contact-center platforms) preferred
• Public-safety, emergency-services, healthcare, financial-services, or other mission-critical industry experience preferred
• Certifications such as ITIL, CISSP, CISM, Microsoft (M365 / Azure), or VMware preferred

What We Do:

Our mission is simple - We provide critical communications services to help people in distress. 

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. 

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.
 

What’s in it For You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance 
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program 
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1 
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.