Job Description
German Agency Administrator - Blackrock
Zurich Life Ireland (ZLAP) is looking for a German Agency Administrator who will focus on understanding and responding to what matters to distributors. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests.
Your Role
As a German Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:
• Working within the Agency Administration Department, you will assist the team in delivering a high quality and effective service to our German distributors
• Handling a wide variety of queries from German distributors
• Monitoring the team mailbox and triaging requests in a timely manner
• Assisting in achieving the overall objectives of the Department
• Addressing queries arising from commission payments.
• Assisting with the maintenance of German distributor records
• Vetting new agencies, setting up records on the system and issuing documentation
• Assisting with the cancellation of German distributors & transfers of business between distributors
• Assisting with the set up & maintenance of German web users
• Monthly and Quarterly Ad-Hoc tasks
• Providing a world class service by maintaining and improving service levels
• Dealing with standard tasks within agreed service turn around times