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Job Description
Functions & Duties
• Provide problem resolution in several area of interaction by following processes and ensuring follow up; Including but not limited to: special cargo, terminals/APL and non-APL, truckers/vendors, rail operations, shipment monitoring, and documentation.
• Provides bookings with consultation for vessel approvals when required with special cargo/fleet control, equipment approvals with equipment control, consulting customer, blocking bracing, hazardous requirements, terminal procedures and coordination with operations US/overseas. • Optimizing and building work processes to streamline workload and improve support. Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Maintain positive relationships with internal partners and external contacts under difficult conditions and negotiates the best solutions for both APL and the customers by following processes and follow up to resolution.
• Takes initiative and acts as lead on projects. Sets tasks and priorities, delegates, as needed, and coordinates all aspects of multiple projects and makes recommendations on findings.
• Make limited financial decisions with regards to cargo free time, freight rate reductions, motor carrier costs, and Service Recovery waivers
• Provide problem resolution in several area of interaction by following processes and ensuring follow up; Including but not limited to: special cargo, terminals/APL and non-APL, truckers/vendors, rail operations, shipment monitoring, and documentation.
• Provides bookings with consultation for vessel approvals when required with special cargo/fleet control, equipment approvals with equipment control, consulting customer, blocking bracing, hazardous requirements, terminal procedures and coordination with operations US/overseas. • Optimizing and building work processes to streamline workload and improve support. Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Maintain positive relationships with internal partners and external contacts under difficult conditions and negotiates the best solutions for both APL and the customers by following processes and follow up to resolution.
• Takes initiative and acts as lead on projects. Sets tasks and priorities, delegates, as needed, and coordinates all aspects of multiple projects and makes recommendations on findings.
• Make limited financial decisions with regards to cargo free time, freight rate reductions, motor carrier costs, and Service Recovery waivers