Business Analyst

Business Analyst Division Name : Digital Strategic Programs Building Commission NSW Grade : 7/8 Location : Parramatta , other locations considered . In office presence required 2 days per week . Term : Temporary opportunity for up to 6 months with a possibility to extend or conversion to ongoing About the Building Commission NSW Building Commission NSW (BCNS W ) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers Responsibilities include: Identify , analyse and translate business processes, technical functions and a broad range of data from disparate datasets into meaningful insights to identify valuable opportunities to enhance business performance Investigate problems, analyse options and provide recommendations for new and existing services, new initiatives , strategies and products to improve compliance, effectiveness and to address risk Translating complex analysis into meaningful insights and recommendations to effectively influence a diverse range of key stakeholders with varying expe ctations Work closely with technical teams to ensure requirements are feasible and aligned to platform capabilities, particularly within Salesforce environments Conduct assessments to evaluate the implications of proposed changes and document business rules, functions and requirement Supporting the delivery of complex programs and initiatives to realise a range of efficiencies and benefits within a fast paced, agile and high-volume environment Manage and monitor relationships with, and between, stakeholders to engage with users to understand and analyse solutions to business problems, collate needs and research fit for purpose solutions Build and maintain effective relationships with key internal and external stakeholders to gain/ maintain specialist and business kno wledge and to facilitate scoping and setting of business priorities To be successful in this role you will have: Experience in digital projects as a business analyst (Salesforce desirable) Problem solving ability to think through ambiguity, and lead and guide others to achieve business outcomes Experience in a regulatory and government environment Experience working with complex and diverse stakeholder groups Advanced communication skills (written and verbal) A strong commitment to providing excellent customer service Proven capability to present complex technical information to non-technical stakeholders Experience in conducting workshops for requirements gathering process mapping and stakeholder engagement Salesforce BA certificate or Salesforce knowledge desirable. If you’d like to know more about this amazing role, you are encouraged to contact Saira Yousef ( saira.yousef @customerservice.nsw.gov.au) . For any enquiries regarding the recruitment process, please contact Afrah Saie d , Talent Acquisition Advisor, at afrah.ahmedsaied @customerservice.nsw.gov.au What we need from you An up-to-date CV (no more than 4 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Please kindly submit your resume and cover letter as a single document with your application.