Job Description
Position Title: Client Care Coordinator
Salary Range: $42,000 CAD per annum
Job Class: Full Time - Contract
Work Location: INLIV, Calgary, AB
About the Company:
WELL Health is a publicly traded (TSX:WELL) high growth health technology company headquartered in Vancouver, Canada but with a total of 7 offices located throughout North America including Quebec, Ontario, and several US locations.
The company is also supported by a rapidly growing, diverse and dedicated team that consists of over 4500 team members working remotely and in over 220+ outpatient medical clinics, and as mentioned, 7 office locations throughout North America.
WELL, strives to ensure that its workplaces are nurturing and safe, a place where diversity is empowered and were we all feel part of a larger WELL Health family.
Position Summary:
We invite you to join a growing, dynamic, and always innovating team at INLIV as a Client Coordinator! Our Client Coordinators provide outstanding customer service and administrative assistance to our entire team. This role is perfect for you if you love hospitality and customer service, have 5 or more years of receptionist experience, thrive in a fast-paced environment, and excel with juggling multiple priorities.
You Have:
What We Are Looking For
- A seasoned receptionist/ administrator dedicated to an excellent client experience
- High energy and is great working with others
- Team player with a passion for life
- Hardworking multi-tasker
- Excellent communicator with both clients and team members
- Passionate about helping others and about health & wellness
- Proven ability and confidence in handling customer concerns and/or feedback
- Knowledgeable in Fitness, Medical, Medical Aesthetics or Corporate Health is desired
What you will be doing:
Role Responsibilities
- Provide high level client service and communication
- Responsible for creating invoices and taking payments
- Scan and link documents in multiple systems including our EMR and scheduling software systems.
- Manage multiple schedules – booking, cancelling, and changing appointments
- Ability to follow procedure and take charge in an emergency (Fire Alarm, Evacuation, etc.)
- Supporting our Health Services and Medical Aesthetics Teams
- Flexibility to cover other shifts, when required
Qualifications and Experience Needed
- 5+ years of experience
- Proficient in using MS Office programs
- Knowledge and Experience using QuickBooks is an asset
- Superior customer service skills a must
- CHR or other EMR experience an asset
- Experience working in a Medical Clinic or similar is an asset
- Excellent communication and interpersonal skills
- Attention to detail, ability to prioritize
- Self-motivated and a team player
- Hospitality experience is an asset
- Undergraduate Degree is an asset
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
Want Read more about us: https://stories.well.company/