Job Description
Entity: WELL Health Clinic Network Inc.
Job Title: Sr. Manager, Clinic Transformation — East & National Programs
Job Class: Full Time
Location: Ontario, Canada
Salary Range: $85,000 – $100,000 CAD per annum
About WELL Health Clinic Network
WELL Health Clinic Network is part of WELL Health Technologies, Canada’s largest outpatient medical clinic owner-operator and a leader in digital health. Our network supports physicians and clinic teams with technology-enabled tools, operational expertise, and administrative support so they can focus on delivering high-quality patient care.
Position Summary
The Sr. Manager, Clinic Transformation — East & National Programs is one of the most strategically important roles on the CT team right now. You will start as the operational lead for CT’s Ontario portfolio — owning the performance of 45+ primary care clinics, leading a team of Practice Engagement Specialists, and ensuring every clinic hits its adoption targets. That is your foundation.
But this role is bigger than Ontario. As WELL Health scales toward 200+ clinics nationally, you will also own the CT project pipeline for net new initiatives — sequencing how new programs, tools, and enhancements are scoped, planned, and rolled out across the national network. You are not just managing today’s Ontario clinics. You are helping build the system that allows CT to scale without breaking.
This is a role with a clear growth path. The person who succeeds here becomes CT’s national program lead as the portfolio model matures. If you are looking for a role where the ceiling is genuinely high and the work you do today shapes what the organization looks like in two years, this is it.
What You Will Be Doing
Ontario Portfolio Performance
- Own CT performance end-to-end across Ontario’s 45+ primary care clinics — every clinic has adoption targets and you are accountable for them being met
- Lead and develop the Ontario Practice Engagement Specialist team — setting clear targets, coaching to performance, and building a team that owns its outcomes
- Maintain a real-time view of portfolio health — knowing which clinics are on track, which are at risk, and having a recovery plan before issues escalate
- Design and execute lift strategies for underperforming clinics — diagnosing root cause, building the plan, and driving follow-through with urgency
- Serve as the senior CT presence for Ontario — the escalation point for physicians, clinic managers, and Ops Leaders when issues exceed the Practice Engagement Specialist level
National CT Project Pipeline
- Own CT’s national project pipeline for net new initiatives — new tools, product enhancements, clinical programs, and strategic rollouts
- Scope, sequence, and manage the delivery of CT projects from planning through field execution — working with the Director and internal teams to ensure the pipeline is realistic, resourced, and on track
- Coordinate across CT’s Practice Engagement Specialists in all provinces to ensure new initiatives are introduced, tested, and adopted consistently across the national network
- Build and maintain CT’s project roadmap — a live, prioritized view of what is coming, what is in progress, and what is ready to scale
- Identify interdependencies between projects, flag risks early, and make sure the field team is never caught off guard by what is coming next
M&A Integration & Growth Pipeline
- Own the CT onboarding pipeline for Ontario — as WELL Health acquires new clinics, you ensure they are assessed, slotted into the roadmap, and activated without disrupting the existing portfolio
- Work proactively with M&A and Ops teams to identify incoming clinics early, build readiness timelines, and sequence go-lives to protect team capacity
- Identify patterns across newly acquired clinics — EMR gaps, workflow misalignments, staffing readiness — and feed these back into CT’s playbook and process infrastructure
Team Leadership & Development
- Build a high-performing Ontario CT field team — recruiting, onboarding, and developing Practice Engagement Specialists who own their portfolios with confidence
- Create a culture of accountability and proactive problem-solving within the Ontario team
- Partner with the Manager, CT Systems & Process to ensure the team is running from current playbooks and flagging gaps in real time
- As the national program scope grows, take on coordination of CT specialists across other provinces — becoming the connecting layer between regional execution and central strategy
Physician & Stakeholder Engagement
- Build and maintain senior relationships with Ontario Ops Leaders — aligned on shared performance goals and pipeline visibility
- Lead physician conversations on adoption barriers, workflow design, and digital tool optimization
- Represent CT’s Ontario and national program performance in leadership reviews — bringing clear data, clear narrative, and clear action plans
What Success Looks Like
- Ontario clinics are hitting adoption targets and the team is ahead of the pipeline, not reacting to it
- CT’s national project pipeline is visible, sequenced, and being delivered on schedule
- New product rollouts and program launches land smoothly across the network because the field team was prepared, not surprised
- M&A clinic onboarding is proactive — new clinics slot into the roadmap without disrupting what is already running
- You are known by the Director, Ops Leaders, and the CT team as the person who makes complex things happen without drama
You Have
Qualifications
- 5+ years of experience in healthcare operations, digital health, or primary care clinic management
- Demonstrated ability to lead teams and own performance outcomes in a multi-site or regional environment
- Experience managing projects or programs across multiple stakeholders — you can build a plan, sequence work, and hold people accountable to timelines
- Strong understanding of Ontario primary care workflows, physician dynamics, and clinic operations
- Experience driving adoption and behaviour change at scale in a clinical setting
- Proven ability to manage a pipeline and stay ahead of growth — proactive by default, not reactive
- Strong communicator and relationship builder — equally effective with frontline MOAs and senior physician leaders
- Data-driven mindset — you use performance data to make decisions and hold yourself and your team accountable
- Familiarity with EMR systems, digital booking platforms, and patient engagement tools
Preferred Qualifications
- Experience within a large clinic network, multi-site healthcare organization, or M&A-active environment
- Familiarity with Ontario FHO models and physician compensation frameworks
- Familiarity with WELL Health tools including Ocean, Phelix, Accuro, or WELL AI products
- Experience coordinating program or project delivery across multiple regions or teams
- Experience managing through rapid organizational growth or clinic network expansion
Why Join WELL Health
- Start with Ontario — one of the largest and most complex primary care portfolios in Canada — and grow into national program leadership as CT scales
- A role with a genuine growth path: the Sr. Manager, CT East is the natural next step toward CT’s national portfolio lead as WELL Health grows toward 200+ clinics
- Own both the field execution and the strategic project pipeline — a rare combination that builds a career-defining skill set
- Work at the intersection of healthcare, technology, and operations in one of Canada’s most dynamic digital health organizations
- Be part of a team that is central to WELL Health’s growth strategy — CT is not a support function, it is a growth engine
- Competitive compensation and benefits package
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being.
Want to read more about us: https://stories.well.company/