Back to jobsSupervise and oversee daily Front Desk operations including guest check-ins/check-outs, room assignments, billing, and cash handling to ensure smooth and efficient operations.
Lead, coach, and support Guest Service Agents (GSA) in delivering excellent guest service and handling guest inquiries, complaints, and service recovery professionally.
Monitor room inventory, reservations, room availability, and operational status to maximize occupancy and ensure accuracy in the hotel reservation system.
Review daily cashier reports, revenue records, shift reports, and Front Office documentation to ensure accuracy and compliance with hotel procedures.
Coordinate closely with Housekeeping, Engineering, Reservation, and other departments to ensure guestrooms readiness, maintenance follow-up, and prompt fulfillment of guest requests.
Supervise Grab & GO operations including stock control, replenishment planning, sales monitoring, and daily F&B reporting.
Support shift scheduling, training, and performance monitoring of Front Office team members to maintain operational productivity and service standards.
Ensure compliance with hotel policies, service standards, grooming standards, and health & safety procedures while driving continuous improvement in guest satisfaction and operational efficiency.
