Job Description
Everforth ECS is seeking a ServiceNow System Administrator to work remotely.
Everforth ECS is currently seeking for ServiceNow System Administrator. We are currently seeking a detailed, communicative, and System Administrators with ServiceNow experience to join our team. The ideal candidate will perform solution development and have strong problem solving and troubleshooting skills.
About the Job:
- Manage and support Incident Management, Problem Management, Knowledge Management, Reporting, Service Desk Plugin (Call Table).
- Administer and maintain ServiceNow Service Portal functionality used by end users for self-service incident management.
- Coordinate and implement ServiceNow platform updates, enhancements, testing, and production changes.
- Support and troubleshoot SAML 2.0 Single Sign-On (SSO) integration with the external ETA TEAMS identity provider.
- Review, process, and validate user access requests and account provisioning for ServiceNow.
- Develop and maintain operational and compliance reporting for leadership, help desk operations, government reporting requirements, and performance metrics.
- Troubleshoot platform issues involving workflows, email processing, user provisioning, integrations, data integrity, and system performance.
- Systems Admin Support.
- Setup and maintain documentation and standards.
- Plan growth and changes (capacity planning).
- Provide on-call support when required.
- Perform general technical trouble shooting.
- Work on a ServiceNow team to develop applications to facilitate customer requirements.
- Support the discovery, requirements gathering, and the build out of ServiceNow functionality.
- Maintain responsibility for completion and accuracy of work products.
- Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development.
In addition to ServiceNow administration responsibilities, support the Five9 cloud-based VoIP phone system used by the service desk. Responsibilities include assisting with configuration updates, call routing adjustments, operational reporting, call statistical analysis, and agent activity reporting to support leadership and operational visibility.
Salary Range: $90,000 - $105,000