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Scotia Wealth Management

ServiceNow QA Test Analyst

Toronto, ONPosted 1 weeks ago

Job Description

Is this role right for you? In this role, you will:
• The Quality Assurance Specialist plays a critical role in ensuring the delivery of high-quality software solutions by leading testing efforts, maintaining QA standards, and collaborating across teams to support the full software development lifecycle (SDLC). This role champions customer-centricity, operational excellence, and continuous improvement within a high-performance, inclusive environment.
• Oversee the quality control team, provide guidance and training on QA standards and best practices.
• Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use.
• Develop and implement QA processes, standards, and best practices.
• Provide support and guidance to stakeholders on QA tools and methodologies
• Schedule and approve project releases into the QAT environment
• Execute System Integration Testing (SIT) and manage defect tracking.
• Lead and coordinate User Acceptance Testing (UAT), including resource and environment management
• Maintain regression and automation test suites using ATF; integrate them into project testing plans as needed.
• Obtain test evidence and UAT sign-off; coordinate release readiness and change submissions.
• Assess QAT projects for release risk, including code overlap and environmental impact.
• Evaluate test results, resolve defects with development teams, and escalate critical issues.
• Recommend production releases based on QA outcomes and risk assessments.
• Identify opportunities to enhance QA processes and optimize workflows.
• Proactively apply new knowledge and recommend process improvements.
• Contribute to ongoing project reviews and recommend enhancements.
• Actively collaborate on Agile project teams throughout the SDLC.
• Ensure business and technical requirements are met.
• Coordinate with Business Analysts, Scrum Masters, and external service providers.
• Train junior analysts on systems, environments, standards, and methodologies.
• Provide coaching, feedback, and support on team objectives and conflict resolution.
• Share application and process expertise across the QA team.
• Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Understand and apply the Bank’s risk appetite and culture in daily decisions.

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ServiceNow QA Test Analyst at Scotia Wealth Management | Renata