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Job Description
Job Purpose
Under general direction of regional and operations managers, provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, to continue to the realization of service-related sales and service targets.
Essential Duties and Responsibilities
- Maintain a safe, orderly and clean work environment
- Report all injuries or incidents involving subordinates
- Develops and schedules projects for efficient use of resources Materials, equipment, and employees
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Oversight of physical plant and service vehicles
- Identify target end-user accounts, and sell service programs
- Customer relations and resolution of customer issues
- Direct management of Service employees including, but not limited to: training, performance reviews, recognition, goal setting, and salary administration
- Inventory control
- Directs and performs diagnosis and repair
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Generates substantial annual revenues
- Functions with little direction
- Completes compliance and job-specific training
- This position supervises field support/techs and/or Shop Technicians
- Mentors new field supervisors
Qualifications
Education: College Degree preferred but will accept High School Diploma/GED with industry-related experience
Experience:
- Five years industry-related experience
- 2 years prior supervisory experience
- 5 plus years of previous customer service experience and experience in field support
Other Requirements
- This position requires you to work at a customer site
- Able to read, write, and comprehend the English language
- Proficient computer knowledge of Microsoft office and internet
- Able to perform basic math, adding, subtracting, multiply and divide in all units of measure, using whole numbers, fractions, and decimals Solid mechanical and electrical aptitude
- Able to problem solve equations
Desirable Qualifications and Skills
- Advanced electrical and mechanical understanding
- The use of test equipment and reading schematics experience with ERP/SAP a plus
- College degree in related field
General Job Requirements
- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able and willing to be on-call.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.