Behavioral Health Billing Supervisor

Position Summary:

Responsible for activities and operations of the Behavioral Health (BH) Billing Department. Ensure timely and accurate processing of services in the E.H.R. billing system(s) via provider portals & clearinghouse(s), maintains accurate records, staff daily operations & supervision. 

Position Description:

• Oversees the BH EHR Claims transactions (claims approval, batching, submissions, payer & clearinghouse rejections, E.H.R. Claims maintenance and claims denial, etc.).
• Ensure compliance with relevant laws, regulations and internal policies.
• Communicate with management and resolve issues with billing staff, claim follow up and other issues.
• Assist with implementing & documenting processes to increase direct reports efficiency & knowledge within their area to maintain claims & claims management integrity.
• Assist with hiring & training of new hires; onboarding, explaining their role, introducing them to different team members, and getting them settled into the workplace.
• Provide supervision of BH Billing staff; manage workflow to ensure productivity and quality work, train, coach, develop, guide, motivate and problem solve direct reports to meet goals and objectives.
• Sets goals and objectives for direct reports.
• Provide performance evaluation input.
• Maintain or track staff schedules and performance records.
• Prepare weekly, monthly and on demand reports for direct reports.
• Provide reporting to keep management informed of accounts receivable progress, status and issues or changes.
• Work as a liaison between direct reports, other staff, vendors and management, as needed.
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Ability to understand and assure compliance with BH billing department claims management.
• Ability to pull, manipulate & document data.
• Proven knowledge of basic accounting principles claims management in E.H.R. systems, payer and clearinghouse portals, practices, and standards laws and regulations.
• Ability to communicate, express empathy, effectively deal with conflict and appropriate resolution, display leadership skills, and time management all the while working on tight deadlines.
• Maintain positive and effective relationships
• Demonstrate intermediate to advanced technical knowledge of complex formats and formulas, graphics, tables, pivot table computations, formatting and other Word Processing and Spreadsheets
• Effectively lead, coach and mentor direct reports to engage, succeed and excel in their tasks and customer service initiatives
• High attention to detail and accuracy
• Gather, collate and classify information according to established methods

Job Requirements:

• 6 months of Team Lead experience, or equivalent experience
• A valid driver’s license and current auto insurance is required
• 3 years’ experience in billing

Essential Functions/Physical Demands:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.