Seller Strategy & Operations Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role and the Team
Seller Success team is a newly crafted team that manages eBay UK’s consumer to consumer (C2C) and small business (SMB) Sellers. This newly created role will be key in supporting and driving global and local business initiatives to drive forward improvements for all our seller segments that enable them to grow their businesses on eBay.

In this critical cross functional, analytical role you will be targeted with growing organic sellers GMV, sales growth and survival rates plus driving our onboarding to first sale figures and organic seller number and onboarding funnel metrics.

What you will accomplish

• Act as a strategic advocate for sellers across the organisation, balancing near-term execution with long-term business impact.
• Use data, market insights, and structured problem solving to identify growth opportunities, optimise seller experience, and inform strategic decision-making.
• Partner cross-functionally with Product, Marketing, Category, Analytics, Operations, and Business Development teams to design and implement initiatives that drive seller growth and platform performance.
• Support the development and execution of SMB growth strategies, including acquisition, onboarding, activation, and retention initiatives.
• Evaluate and optimise commercial levers, seller propositions, operational processes, and product enhancements to unlock scalable growth opportunities.
• Work closely with global SMB teams to ensure UK priorities remain aligned with broader strategic objectives and global initiatives.
• Develop executive-ready analyses, business cases, and recommendations to support prioritisation and investment decisions.
• Understand key CSAT drivers and identify strategic and operational opportunities to improve seller satisfaction and engagement.
• Ensure clear governance, communication, and progress tracking across initiatives and partner groups.
• Bring a customer-first mentality and help embed strategic thinking and seller-centric decision making across the business.
• Present insights, recommendations, and progress updates to senior stakeholders with clarity and influence.

• Commercial strategy: developing & delivering strategic plans to drive commercial objectives that ladder up towards the achievement of overall company-wide business goals.
• Project management: the ability to create & implement operational plans. Required to co-ordinate & deliver complex initiatives across different business functions & departments .
• Stakeholder engagement: able to build and sustain relationships across all functions and levels in an organization, to ensure seamless integration and flawless execution of plans.
• Analytical orientation: self-sufficient analytical problem solver with the knack of sifting through detail and putting complex ideas into clear frameworks. Makes data driven decisions and is action and results orientated. Proficiency in SQL is highly desirable
• Customer focus & advocacy: a real passion for customers & ability to link to day-to-day role

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Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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