Customer Support/Help Desk Analyst (ATMPS)

Valiant Integrated Services is seeking skilled and experienced Customer Support/Help Desk Analysts to join our professional team of associates in support of the Army Training Management Proponent Support (ATMPS) contract, which is located at Fort Leavenworth, KS. The ideal candidates should have experience with customer support and an understanding of the Army Training Management systems, which include DTMS, CATS and the Army Training Network (ATN). Candidates will execute Customer Support / Help Desk Analyst support tasks such as, responding to phone calls, email and web requested for support of fielded Army enterprise system and utilization of Remedy trouble ticket to capture and track status of tickets; other duties as assigned in support of PWS deliverable's. 

Qualifications for the Position
Familiarity with Army Enterprise Support Desk
Understanding of Army Training Management systems to include DTMS, CATS and ATN
Bachelor’s Degree from an accredited institution; degree may be waived based on experience.
Possess clear and precise oral and written communication skills
Ability to work independently and as part of a team
Ability to pass a background check
Able to meet requirements to work on a military installation, including having a valid state driver's license and car insurance.
Be self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames
Be organized with a strong sense of urgency
Adhere to established guidelines and procedures
Demonstrate high standards of quality and accuracy
Be in attendance and punctual as scheduled
Be completely functional in MS Word, Excel, PowerPoint
Some travel may be required in support of this position.
Ability to pass drug screen test

Desired/Preferred Qualifications
Master's Degree accredited institution

Have at least five (5) + year’s general experience in Army training and education at unit level within TRADOC
Graduate of the Army Captains Career Course (CCC) or a Senior NCO Academy (desired); Graduate of CGSC or equivalent