Communications Lead - Institutional Client Group (ICG) and Payments: Merchant and Institutional (PMI)

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Communications Lead for its institutional businesses: Institutional Client Group (ICG) and Payments: Merchant and Institutional (PMI), which deliver integrated banking, treasury, credit, and payments solutions to corporate, institutional, and public-sector clients. This role reports to the Executive Vice President of Public Affairs & Communications and acts as a trusted strategic advisor to ICG and PMI leadership. This role partners closely with senior leaders and cross functional teams to lead internal and external communication strategies that support growth, transformation, and organizational effectiveness.

KEY RESPONSIBILITIES

• Design and lead communication strategies aligned to business objectives and enterprise priorities

• Develop and execute internal and external communications, including media relations, thought leadership, and executive messaging

• Serve as a trusted advisor to senior leaders, providing counsel on stakeholder messaging, reputation management, issues management, and strategic positioning

• Partner with Public Affairs, Marketing, Government Relations, and business leaders to ensure enterprise alignment and brand consistency.

• Lead storytelling that highlights client impact, institutional initiatives, and market leadership

• Measure and report on communications effectiveness, using insights to refine strategy and demonstrate business value

• Lead and develop a high-performing communications team, ensuring high-quality execution.

QUALIFICATIONS

• 12+ years of progressive leadership experience in corporate communications/public affairs; financial services experience preferred

• Five or more years of management experience

• Prior service leading communications at a large, complex, B2B organization

• Proven track record supporting senior executives and leading communications during periods of transformation or growth

PREFERRED SKILLS/EXPERIENCE

• Strong executive presence and credibility with media and senior internal/external leaders

• Ability to manage multiple priorities and deliver in a fast-paced environment

• Strong collaborator across Marketing, Government Relations, Public Policy, Operations, Legal and business lines

• Strategic mindset with the ability to anticipate risk and opportunity

• Ability to synthesize complex information into clear messaging

• Strong judgment and decision-making capability

• Influence and lead at the most senior levels

• High emotional intelligence and integrity

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.