Head of Internal Communications

The Head of Internal Communications is responsible for developing and executing comprehensive internal communication strategies that enhance employee engagement, foster a cohesive company culture, and align employees with organizational goals and priorities. This individual will work closely with leadership and cross-functional teams to ensure clear, consistent, and compelling messaging that drives understanding, trust, and collaboration across all levels of the organization. This role offers the opportunity to make a meaningful impact on organizational culture and employee satisfaction while ensuring the company’s vision and goals are effectively communicated across all levels.

This position is based in Washington, DC. 

Key Responsibilities:

Strategic Communication Planning:

• Develop and implement an internal communication strategy that supports the organization’s goals, mission, vision and values.
• Partner with senior leadership to deliver key organizational messages and initiatives effectively.
• Evaluate communication needs and identify opportunities for continuous improvement.

Content Development:

• Create, edit, and manage high-quality content for various internal channels, including email, intranet, newsletters, presentations, videos and town hall meetings.
• Ensure messaging is engaging, accurate, and aligned with the company’s tone and brand voice.

Leadership Communication Support:

• Work closely with executives to craft speeches, presentations, and messages for internal events and announcements.
• Serve as a trusted advisor, providing coaching and guidance to leaders on effective communication strategies.

Employee Engagement:

• Foster a culture of transparency and open communication by facilitating two-way communication between leadership and employees.
• Conduct surveys, focus groups, and feedback sessions to assess the effectiveness of internal communication and employee engagement initiatives.

Change Management Communication:

• Lead internal communication efforts during organizational changes and introducing new initiatives.
• Partner with HR to ensure employees are informed, supported, and aligned with the change process.

Channel Management:

• Oversee internal communication platforms and tools, ensuring they are effectively utilized and regularly updated.
• Leverage technology and analytics to measure the impact and reach of communication efforts.

Cross-Functional Collaboration:

• Partner with HR, Marketing, IT, and other departments to align messaging and coordinate internal campaigns.
• Act as a liaison between departments to ensure consistency and clarity in communication.

Minimum qualifications:

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing or a related field.
• At least 5 years of progressive leadership experience in corporate communications plus additional experience in internal communications or related roles.
• Exceptional written, verbal, and presentation skills.
• Proven ability to craft and execute communication strategies in a fast-paced environment.
• Experience managing and leveraging digital communication tools (e.g., intranets, email platforms, collaboration tools like Microsoft Teams).
• Strong interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Adept at handling sensitive information with discretion and professionalism.
• Demonstrated success in driving employee engagement and managing communication during periods of organizational change.

Preferred Qualifications:

• Master’s degree in a relevant field.
• Experience in a mid-size organization.
• Knowledge of employee engagement metrics and analytics.

Key Competencies:

• Strategic thinking and problem-solving.
• Creativity and storytelling.
• Leadership and team management.
• Adaptability and resilience in a dynamic environment.

Work Environment and Location:

• This position should be able to work in the DC office at least 3 days a week, with occasional travel for company events or meetings as needed.

Compensation & Benefits: 

• For new hires, this position pays in the range of $150K - $170K per year, depending on experience.
• This position is eligible for an annual incentive bonus, payable in accordance with policy.
• Click here for employee benefit information.

NCQA is committed to being an employer of choice and fostering an inclusive culture and workplace. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws. NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).