Unit Secretary – Emergency Department

Join our fast-paced Emergency Department team at North Arkansas Regional Medical Center (NARMC) as a Unit Secretary. This vital role ensures seamless communication between patients, families, and healthcare providers while supporting our nurses and physicians with administrative excellence. If you’re organized, compassionate, and thrive in a collaborative, patient-centered environment, we’d love to meet you.

About Us

North Arkansas Regional Medical Center (NARMC) is a mission-driven, community-focused healthcare organization dedicated to providing exceptional, compassionate care. We believe in fostering a workplace culture rooted in respect, teamwork, and continuous improvement — where every team member contributes to improving the health and well-being of our patients and community.

Job Summary

The Unit Secretary supports the Emergency Department by performing essential clerical and communication duties. Working under the supervision of the Nurse Manager or Charge Nurse, this position ensures efficient workflow, accurate recordkeeping, and professional communication across all patient interactions. The Unit Secretary helps maintain an organized, responsive, and caring environment for patients, families, and clinical staff.

Key Responsibilities

• Assist with patient admissions and gather required information accurately.
• Keep the Charge Nurse informed of family requests and patient status updates.
• Provide friendly, courteous, and professional communication with patients and families.
• Complete initial portions of Emergency Room (ER) records and ensure accuracy.
• Obtain required signatures for treatment authorization, surgical consent, and transfers.
• Review and correct pending departures in the Emergency Department log book.
• Maintain and update the hospital-wide Physician On-Call schedule.
• Post surgeries, EEGs, and Proctos in the Operating Room log book.
• Ensure all ER charts are complete, properly labeled, and signed by the attending physician.
• Answer and manage calls for the dedicated NARMC physician answering service line in accordance with policy.
• Maintain the Trauma Dashboard daily, implementing updates immediately as needed.
• Coordinate Trauma Transfers through ATCC and meet EmResources reporting requirements.
• Page via Ascom Net for Trauma Activations and Code Stroke events.
• Communicate critical needs promptly to ancillary departments.
• Refer any problems or workflow concerns to the Unit Manager.
• Perform additional related duties as assigned.

Job Qualifications

**Required:**

• High school diploma or equivalent.
• Clerical experience with excellent customer service and phone etiquette.
• Strong problem-solving and organizational skills.
• Proficiency in English (reading, writing, and speaking).
• Proficient computer, prioritization, and multitasking abilities.
• Ability to perform effectively in high-stress situations.
• Legible handwriting and accurate spelling skills.

**Preferred:**

• Experience with Meditech software.
• Knowledge of medical terminology.

**Licensure/Certification:**

Basic Life Support (BLS) required only if the individual also provides direct patient care (i.e., CNA cross-trained as Unit Secretary).

Compensation & Schedule

This is a non-exempt, hourly position. Compensation is competitive and commensurate with experience. Full-time schedules typically include rotating shifts, weekends, and holidays as part of the Emergency Department team coverage.

Why Join Us

At NARMC, we take pride in being more than a healthcare organization — we are a family united by a shared purpose: to serve others with excellence and compassion. Our employees are valued for their dedication and supported with professional development opportunities, a positive work culture, and a strong sense of community. Join us and make a difference where your work truly matters.

Benefits Overview

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• AirMed/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection available.
• Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.