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Job Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Unit Context: The Infrastructure Engineering team is instrumental in advancing the World Bank Group’s mission by designing, building, and maintaining the foundational IT infrastructure that supports global operations. The team manages critical infrastructure components end-to-end, including data centers, infrastructure as code, enterprise networks, storage systems, compute resources, virtualization platforms, and disaster recovery solutions. Their efforts ensure that infrastructure services are robust, secure, scalable, and cost-effective, forming the backbone for reliable digital services across all business units. Committed to operational excellence and continuous improvement, Infrastructure Engineering proactively monitors and optimizes infrastructure performance to meet evolving business needs. The team leads modernization initiatives, adopts emerging technologies, and implements best practices in infrastructure management. Collaboration with other technology teams—including cloud engineering, cybersecurity, application development, and IT service management—ensures seamless integration of cloud, automation, and security strategies. Supporting the World Bank Group’s digital transformation agenda, Infrastructure Engineering champions innovative solutions and automation to enhance the productivity and efficiency of IT operations. The team also plays a vital role in ensuring business continuity and resilience through comprehensive disaster recovery planning and execution. By fostering a culture of collaboration, agility, and technical excellence, Infrastructure Engineering empowers the organization to deliver reliable, high-performing digital services that enable global development operations and advance the Bank’s strategic objectives. The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and women candidates are strongly encouraged to apply. Duties and accountabilities: The consultant will work as an embedded member of the windows server team and will be expected to contribute across the following areas: • Manage and maintain enterprise Windows Server environments (2016/2019/2022) on-premises and in public cloud (AWS, Azure, OCI), ensuring high availability, performance, and compliance. • Deploy Windows servers using certified images and perform OS configuration, troubleshooting, and performance tuning. • Execute regular OS patching and vulnerability remediation in line with WBG security standards. • Administer Active Directory, NTFS/CIFS share permissions, and Privileged Access Management (PAM) tools. • Implement monitoring and alerting using CrowdStrike and Splunk, including dashboards and operational visualizations. • Apply PowerShell scripting and Infrastructure as Code (IaC) to streamline and automate infrastructure operations. • Contribute to incident, problem, and change management via Service CMDB; collaborate in a SAFe Agile environment. • Maintain accurate system and procedural documentation; adhere to WBG policies and support continuous improvement. • Demonstrate ownership in resolving client issues promptly and participate in the team's on-call production support rotation.