Head of International Delivery & Services StrategyDesarrollo de negocio·Madrid·Completamente remoto

European & International Scope

About Us

At knowmad mood, we combine talent, technology and business to help organisations get the most out of complex challenges.

With over 3,000 professionals, presence in 10 countries and more than 30 years of history, we are a people‑first, meritocratic organisation with a strong entrepreneurial mindset. Headquartered in Spain, we operate across multiple European countries and international markets, supporting clients with a broad portfolio of technology and professional services.

Our expertise spans Atlassian (Platinum Partner), SAP (Gold Partner), AWS, Microsoft Azure, Google Cloud, DevSecOps and AI. As part of our continued international growth — driven by both organic expansion and M&A — we are strengthening our international operating model to deliver services at scale with consistency and excellence.

The Role

We are seeking a Head of International Delivery & Services Strategy to lead the evolution of our international delivery capability across all non‑Spanish territories.

This a senior leadership role positioned between strategy and execution. Your mission will be to ensure that our international organisation can reliably mobilise, staff, deliver and scale complex client engagements across countries with different levels of maturity.

This role is not focused on day‑to‑day project execution, nor on defining go‑to‑market strategy. Instead, it ensures that what is sold can be delivered — consistently, profitably and to a high standard — across borders.

You will act as a key integrator, connecting:

• International delivery teams

• Country and regional leadership

• Lines of Business

• Group Technology Communities

Key Responsibilities

International Delivery Leadership

• Design, build and operate the international delivery operating model across Europe and other international markets

• Define scalable delivery frameworks adapted to different country and market maturity levels

• Establish standards for delivery governance, quality, capacity planning and performance management

• Promote the adoption of automation and AI to improve delivery efficiency and margins

Cross‑Border Orchestration

• Act as the primary interface between international delivery teams and Group Technology Communities

• Enable effective mobilisation of cross‑border expertise for complex, multi‑pillar engagements

• Establish governance rhythms that align international demand with Group delivery capacity

Delivery Excellence & Performance

• Ensure consistent delivery quality across international engagements

• Define and monitor KPIs including on‑time delivery, gross margin, utilisation and client satisfaction

• Own the international delivery performance dashboard and reporting to senior leadership

Commercial & Strategic Enablement

• Partner with Lines of Business to ensure delivery readiness for solution‑led growth

• Support complex bids and pre‑sales processes with delivery models, resourcing plans and risk assessment

• Enable the shift from licence‑centric revenue towards professional services and solution‑based engagements

About You

You are an experienced international delivery leader with a strong understanding of professional services and technology‑driven organisations.

You bring:

• Proven experience building or leading delivery organisations within consulting, IT services or technology companies

• Experience operating across multiple European or international markets

• Strong understanding of delivery economics: margin, utilisation, cost‑to‑serve and scalability

• The ability to influence in matrix organisations, working effectively across countries and functions

• Sufficient technical breadth to engage credibly with senior technical and business stakeholders

This is not a hands‑on technical role, but it does require credibility, judgement and leadership presence.

Fluent English is required; additional European languages, like Spanish, are an advantage.

Why Join Us?

• A high‑impact international leadership role within a growing European technology group

• The opportunity to shape how services are delivered across countries and cultures

• Direct contribution to long‑term international growth and profitability

• A people‑centred culture that values ownership, collaboration and results

• Exposure to complex, high‑value international clients and programmes

Interested in shaping international delivery at scale?

Join us and help build the delivery foundation that enables sustainable, services‑led growth across Europe and beyond.

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Departamento

Desarrollo de negocio

Ubicaciones

Madrid

Estado remoto

Completamente remoto

Tipo de empleo

Tiempo completo

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