Specialist I, Learning Operations
Job Description
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
The Specialist I, Learning and Development, supports the administration, coordination, delivery, and continuous improvement of Clinical Education and Corporate Compliance learning programs, systems, and processes. This role partners cross-functionally with stakeholders and subject matter experts to support learning initiatives, maintain learning operations, analyze program data and reporting, and ensure learning content, systems, and curricula remain current and aligned with organizational priorities. The role also supports the use of emerging technologies and automation tools to improve learning operations, reporting, and administrative efficiency.
The Specialist I executes assigned projects and operational responsibilities with guidance from leadership while proactively identifying process improvements, escalating risks or issues as appropriate, and supporting an efficient and engaging learner experience.
Essential Duties and Responsibilities
Supports administration and maintenance of Clinical Education and Corporate Compliance learning programs, curricula, assignments and reporting with the Learning Management System (LMS)
Coordinates learning activities and supports development, updates, testing, and deployment of training materials and e-learning content
Maintains learner records, reporting, scorecards, and completion tracking to support compliance and operational reporting needs.
Manages and monitors team intake and support requests through the ticketing system, providing tier 1 support and escalating issues as appropriate
Collaborates with stakeholders and subject matter experts to support learning initiatives, curriculum updates, and evolving business requirements.
Supports learner communications, program assignments, and engagement activities to promote training awareness and completion.
Assists with identifying process improvement and operational efficiency opportunities within learning systems and workflows.
Supports the use of approved automation and AI-enabled tools to improve reporting, administrative processes, and learning operations efficiency.
Performs other related duties as assigned
Qualifications Expected for Position
2+ years of experience in learning and development operations, LMS administration, compliance training support, training coordination, or related field.
Experience working within a Learning Management System (LMS); Brainshark experience preferred.
Experience maintaining learning records, reporting, dashboards, scorecards, or completion tracking.
Experience managing support requests, shared inboxes, ticket queues, or operational workflows preferred.
Familiarity with instructional design principles and e-learning content management preferred.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent interpersonal and communication (verbal and written) skills.
Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
Ability to troubleshoot issues, research solutions, and escalate appropriately.
Preferred Qualifications
Bachelor’s degree in related field preferred.
Familiarity with workflow automation tools (e.g., Power Automate) and AI-enabled productivity tools preferred.
The base salary range for this position is $65,000 - $75,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.