OCS - District Technology Assistant
Job Description
Oldham County Schools is building a world-class technology support team. We're hiring 6 District Technology Assistants as the foundation of our new three-tier support model, serving 22 buildings, over 12,000 students, and 3,000 staff members.
This isn't just a help desk job, you're enabling learning. You'll solve problems, support people, and see the direct impact of your work every day. If you're ready to launch or grow your career in education technology as part of a professional team, we want to hear from you.
This posting is for vacancies starting July 1st, 2026.
District Technology Assistant |
| Job Goal: To provide timely and effective technology support services to district staff and school personnel from a centralized district office, ensuring that hardware, software and end-user computing needs are resolved efficiently and with a high standard of customer service. |
| Job Type: Classified | Job Class Code: 7525 |
| Position Type: Hourly | Reports to: Director of Technology |
| Terms of Employment: Compensation will be based on 260 contract days on the board-approved 110 salary schedule. This position requires an 8-hour work day. |
Minimum Qualifications:
- High School diploma or GED required; Associate's degree or post-secondary coursework in Information Technology, Computer Science or a related field preferred..
- CompTIA A+ certification required or demonstrated ability to perform equivalent technical support competencies.
- Working knowledge of current Windows and Mac operating systems, Microsoft 365 applications, Google Workspace applications and common end-user hardware including computers, printers and peripherals.Familiarity with basic network concepts including wired and wireless connectivity, IP addressing and network printing.
- Demonstrated ability to troubleshoot hardware and software issues effectively and communicate technical information clearly to non-technical users.
- Strong customer service orientation; ability to work professionally and patiently with students, staff and administrators across a variety of school and district settings.
- Organized and detail-oriented; ability to maintain accurate records in a ticketing or asset management system.
- Such additional qualifications as the Superintendent or Chief Information Officer may find appropriate and acceptable.
Performance Responsibilities:
- Serves as a centralized point of support for district and school technology needs; responds to help desk requests, diagnoses issues and resolves hardware, software and peripheral problems in a timely manner; travels to district and school buildings as needed to resolve issues that cannot be addressed remotely.
- Performs setup, imaging, configuration and deployment of computers, tablets, printers and other end-user devices in accordance with district standards and procedures.
- Maintains accurate records of support activity, hardware inventory and device status within the district's ticketing and asset management systems.
- Assists in the installation, updating and basic troubleshooting of district-approved software applications and operating system updates across managed endpoints.
- Supports the setup and breakdown of technology equipment for district events, assessments and special projects as directed.
- Communicates clearly and professionally with end users regarding the status of support requests, expected resolution timelines and recommended practices.
- Assists with technology-related moves, additions and changes during the school year and summer refresh period.
- Performs other duties as assigned by the Chief Information Officer or Superintendent.
Adopted: June 19, 2000
Revised: March 5, 2004, November 10, 2011, October 30, 2014, February 1, 2021, July 1, 2021, April 2026