Manager, Office of Payroll and Benefits

Job Summary: The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 800 technical and administrative staff working in areas including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics, and administrative counsel. In consultation with the Director, Payroll and Benefits, plans the day-to-day functions and responsibilities controlled by, assigned to, or associated with the Department, as well as the miscellaneous administrative activities thereof. Coordinates with and keeps senior management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes. Ensures appropriate after-action reviews are conducted and corresponding program enhancements are made. Maintains familiarity and compliance with, and established standards for, all applicable legal requirements, House Rules, Committee and CAO policies and procedures, as well as specific Business Unit and Department practices and procedures. These include, but are not limited to: The Personnel Policies and Procedures for the Officers and Inspector General, as well as the supplemental policies and procedures thereof; CAO Work Schedule Policies; Systems Development Life Cycle (SDLC) process; Project Plans and Budget Formulation Instructions; Overtime, Part-Time and Temporary Pay Processing Guidelines; and the CAO Records Retention and Equipment Liability policies. Assigns/utilizes resources and assembles teams to ensure that sustaining activities and projects are successfully completed in a timely manner. Conducts daily reviews; monitors, evaluates, and validates the work of subordinate staff. Completes individual performance plans, evaluations, and coaches and mentors employees, recommending appropriate training. Addresses employee conflicts and initiates disciplinary or performance-based actions as appropriate. Advises staff on how to use financial systems/software to code and enter transactions and gather information. Ensures deadlines and customer service standards are met and all core responsibilities are appropriately distributed and completed in a timely manner. Prepares and presents financial information and/or briefings to stakeholders as needed. Informs senior management of unusual problems and unanticipated constraints of resource requirements in a timely manner. Prepares recommendations for improvements, modifications, and/or enhancements to assure responsiveness to changing requirements. Establishes and maintains a positive working relationship with auditors. The incumbent’s pay grade and compensation level are determined based on applicable professional experience, job knowledge, past performance, proven leadership and management skills, assigned level of responsibility, and size and scope of the Department, in comparison to local market rates of pay for equivalent criteria within the applicable discipline. The position has day-to-day supervisory responsibilities. This position has access to Personally Identifiable Information (PII). Primary Duties/Responsibilities: Monitors and maintains effective internal control procedures for the Department. Proactively researches and resolves complicated pay and/or leave issues as needed. Provides technical advice and guidance concerning established policies and procedures to internal and external customers. Proactively reaches out to customers to communicate changes and their impact. Provides general assistance, coordination, guidance, and recommendations, and receives adequate instruction, feedback, and guidance from senior Business Unit management regarding sensitive and confidential issues. As directed by senior management, represents the Department and/or Business Unit in meetings and staff conferences both within and outside the offices of the CAO. Develops, implements, and modifies internal workplace policies, standards, procedures, practices, and communication programs. Oversees the development and distribution of program documents and materials. Manages new and ongoing sustaining work/programs, to include the implementation, tracking, measurement, and quality control thereof. Keeps staff informed; effectively disseminates information. Interviews candidates for subordinate positions and recommends appointments, promotions, and/or reassignments. Prepares complex and/or unique retirement estimates as needed. Coordinates the assistance of other CAO, contractor, and/or House support services to ensure operational requirements are met. Ensures financial reports and records are prepared and managed in compliance with applicable laws, rules, and regulations. Performs other official duties and special projects as assigned.