Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Responsible for achieving and exceeding SLA targets. • Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff. • Engaging with clients to identify potential business opportunities • Ensuring staff are sent for Personal development trainings • Responsible for VOC actionable’ s and initiatives. • Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.• Workforce management: - • Engaging with clients on new products, industry and application changes and enhancements • Performance review with clients.• Decisive spoken / Verbal communication skills • Ability to lead and motivate a team• High on communication skills/ writing skills (English) • High on Customer centricity and interpersonal skills • Strong Analytical skills and eye to detail • Six Sigma Deployment (Quality) • Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process• Monitor and drive calibration exercise as required with BE team • KPI deployment for TQ resources .

Qualifications

BCOM