Inside Sales Specialist

GRAMMER is seeking an Inside Sales Specialist to join our team in Plymouth, MI. This role supports customer account activities, sales coordination, order management, reporting, and cross-functional communication in close partnership with Key Account Managers and internal teams. The ideal candidate is detail-oriented, customer-focused, and able to manage multiple priorities while building strong working relationships with customers and internal partners. This position requires someone who communicates in a professional, tactful, and open manner and takes ownership of tasks, actions, and behaviors. This position follows a hybrid work schedule, with a minimum expectation of three days per week onsite at the Plymouth, MI office. What You’ll Do Customer and Sales Support Support Key Account Managers with customer acquisition, customer demands, ongoing account support, and regional or global acquisition projects. Independently manage customer requests, orders, and national and international correspondence. Receive and coordinate customer requests of a technical or commercial nature for further processing. Create, prepare, and track customer offers in accordance with direction from Key Account Managers and management. Support customer-specific documentation, including new customer setup in SAP. Gather, compile, and maintain information related to competitors and market activity. Support Sales departments at subsidiaries, as needed. Assist in the preparation of customer events and participate in trade fairs, presentations, or related sales activities. Support daily activities in customer web portals. Order, Delivery, and Account Coordination Independently process customer orders during the development process, including related documentation such as delivery notes and invoices. Coordinate orders and related activities with cross-functional teams. Clarify sampling and delivery dates with customers. Monitor sales processing activities and assist in resolving deviations or issues in coordination with the appropriate functional departments. Support spare parts management, including spare parts supervision, management, and assortment clearing. SAP, Pricing, and Data Management Create and maintain GRAMMER part numbers in SAP, including circular data. Maintain SAP master data based on customer data, material data, and contractual terms. Review and maintain pricing in SAP in accordance with GRAMMER processes. Support customer onboarding and account setup activities within SAP and related systems. Reporting, Planning, and Analysis Record planning information, including APO monthly rolling planning, according to specifications from Key Account Managers and management. Support Global and Key Account Managers with budget activities. Create and update standard reports related to opportunities, risks, accruals, and related business activity. Participate in target and performance comparisons, including CM2, sales, and cost analysis. Create forecasts, analyze deviations, and support follow-up activities. Cross-Functional and Commercial Support Support Key Account Managers with Engineering Change Management activities. Participate in claim negotiations related to customer demands and contractual terms, in coordination with Key Account Managers and management. Communicate effectively with internal and external partners to support timely, accurate, and customer-focused outcomes.