Job Description
IT Operations Advanced Engineer
What you’ll do:
Incident & Request Management
Monitor, attend, follow up, and close local incidents and service requests in alignment with ServiceDesk KPIs.
Ensure timely escalation and resolution of issues affecting local infrastructure performance.
Project & Task Execution
Manage, follow up, and close assigned local, divisional, and global IT projects or tasks.
Coordinate planned activities with the Local IT Supervisor and ensure project deliverables are met.
Infrastructure Monitoring & Maintenance
Maintain the smooth operation of the Local Area Network (LAN).
Monitor all local infrastructure components using available monitoring tools.
Coordinate third‑party maintenance for hardware, software, or network components.
Manage the infrastructure lifecycle, ensuring appropriate upgrades and replacements.
Installation, Configuration & Optimization
Plan, evaluate, and coordinate the installation and configuration of hardware, software, and network equipment.
Implement solutions based on current needs and future growth to optimize performance and cost.
Maintain updated network site documentation at all times.
Reporting & Documentation
Create and deliver weekly and monthly infrastructure KPI reports.
Develop and track action registers when required, ensuring timely closure of items.
Maintain documentation required for audits, compliance, and operational continuity.
Budget & Disaster Recovery
Manage the local IT budget related to infrastructure needs.
Oversee and maintain the Local Disaster Recovery Plan, ensuring readiness and alignment with company policies.
What is required:
Bachelor’s degree in computer science, Information Technology, or related field.
IT knowledge and hands‑on experience with:
Server and storage devices
Network devices
Windows Operating System
Desktop and laptop hardware
Barcode and laser printers
Handheld devices
Wired and wireless network configuration
Minimum 3 years of experience in an IT Infrastructure–related position.
Minimum B2 English level (spoken and written).
Strong customer service orientation and problem‑solving skills.
Valid visa for occasional travel if required.
Willingness to work 100% on‑site.
Willingness to work off‑hours when needed (maintenance, upgrades, emergencies) (extra hours paid).
What’s in it for you:
•Attractive compensation package
•Recognition awards, company events, family events, university discount options and many more perks.
•Gender Pay Equality
Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
- Function
- Tecnologías de Informacion (TI)
- Ubicaciones
- Autoliv Tijuana (AST1)
Nos esforzamos por salvar más vidas y prevenir lesiones graves, y nos enfocamos continuamente en la calidad, la confianza y la seguridad para nuestros clientes, la estabilidad y el crecimiento para nuestros accionistas y empleados, además de ser sostenibles y ganar confianza dentro de nuestras comunidades.
Autoliv es el líder mundial en sistemas de seguridad automotriz. A través de nuestras empresas del grupo, desarrollamos, fabricamos y comercializamos sistemas de protección, como airbags, cinturones de seguridad y volantes para todos los principales fabricantes de automóviles del mundo, así como soluciones de seguridad para la movilidad.
En Autoliv, desafiamos y redefinimos los estándares de seguridad en la movilidad para ofrecer soluciones líderes de manera sostenible. En 2024, nuestros productos salvaron 37,000 vidas y redujeron 600,000 lesiones.
Nuestros ~65,000 colegas en 25 países están apasionados por nuestra visión de Salvar Más Vidas y la calidad está en el corazón de todo lo que hacemos. Impulsamos la innovación, la investigación y el desarrollo en nuestros 13 centros técnicos, con sus 20 pistas de prueba.
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