Warehouse Operations Assistant - CoAssist

JOB TITLE: Warehouse Operations Assistant 

EMPLOYER: AssistRx 

 DEPARTMENT: Facilities and Administration 

 REPORTS TO: Manager, Security Operations 

EFFECTIVE DATE: 04/09/2025 

REVISED DATE: 01/12/2026 

SUMMARY: The purpose of the Warehouse/Facilities Operations Assistant is to provide general facility support and serve as a backup to the Security Operations Department Manager. This position will be responsible for all warehouse/dock services, such as shipping and receiving, mail/package deliveries, warehousing, and inventory of pharmacy and general office supplies. It will also work with building service vendors.  

 In addition, this position will provide a safe and secure work environment, with an emphasis on the protection of people, property, and products, and on Warehouse/Dock Safety. 

 DUTIES AND RESPONSIBILITIES: 

• Perform the physical and/or administrative tasks involved in shipping, receiving, warehousing, and supplies inventory management
• Use of Dock equipment such as Pallet Jacks, electric pallet jacks, and other dock-related equipment.
• Process incoming and outgoing UPS, FedEx, courier deliveries, etc., and deliver packages and boxes to office recipients.
• Provide general facility support by fulfilling routine light maintenance work, room setup, moving office equipment, and furniture
• Works with internal/external stakeholders and providesgeneral support. 
• Make routine checks of the facility and equipment, ensuring safety and security.
• Perform any necessary follow-up tasks to ensure the facility is secure. Assistin all emergencies such as fire alarms, tornado warnings, medical emergencies, etc.
• Monitor and implement established security and facility policies and proceduresforall employees, guests,and vendors,which includesprovidingaccess capabilities, identification badges forcontrolledentry to the facility, andmonitoringthe facility and perimeter parking areas.
• Make routine checks ofthefacility,ensuring safety and security. Complete interior and exterior building patrols 3-4 times each shift, noting any irregularities.Checkingall secured areas,including computer and datarooms, and electrical closets throughoutAssistRxproperty.
• Train and work within theBrivosecurity database or similar. Load access cards in the system whenrequiredandadd/deleteaccess as needed. Be able to run database reports when requested by thedepartment'sSecurity Manager. Work with established access groups within the security database.
• Assistin all emergency situations such as fire alarms, tornado warnings, medical emergencies, etc. Serve as the point of contact and chief warden during drills and liveemergenciesat the facility. Be Familiar with all assembly areas and escape routes, and coordinate drills annually.

• Assist HR and Security management on termination requests. Prepared tostand byand giveassistanceas needed. Keep Security Managementapprisedand updated on all situations involving terminations. Ensure terminations are escorted from the building and leave the property
• The ability to generate andsubmitsecurity incident reports as needed. Reports must be written and turned into Security Managementpromptly.
• Able to perform all aspects of the CCTV system within the facility. Must be able tomonitorand pull recordedvideowhen requested by Security Management. The officer may be requested to pullvideoto send to the Security Manager (only) for review.
• Provide daily checks of thefacility CCTV system.
• You must be able to take instructions and complete tasks as needed.
• Flexible to work overtime with the ability to stand post forlong periodsof time when needed
• Assistwith generating facility Work Orders and provide the necessary follow-up until the work order is completed.
• General customer service work that involves greeting andassistingvisitors, employees,and vendors
• Perform any necessary follow-up tasks to ensure the facility is secure.
• Perform the physical and/or administrative tasks involved in shipping, receiving, warehousing,and supplies inventory management, if necessary
• Process incoming and outgoing UPS,FedEx, courier deliveries,etc.,and deliver packages and boxes to office recipients.
• Provide general facility support by fulfilling routine light maintenance work, conference room set up for meetings,andassistingwith moving office equipment and furniture whenrequested.
• Take photographs and process new-hire photo IDs.
• Performs other relatedduties asassigned by management.

 
QUALIFICATIONS: 

• 2 years of experience in facility,warehousingor safety work
• Must have a High School diploma or GED
• Minimum 1-year prior experience with dock equipment. 
• The ability to communicate effectively

• The ability to always provide quality customer service to clients and colleagues.
• Followsall established Client policies and procedures.
• Knowledge of Microsoft software, such as Word and Excel, is preferred.
• Experience with dock operation equipment such as pallet jacks, forklifts, and other dock equipment.
• Experience managing supplies inventory.
• Ability to follow oral/written instructions: communicate effectively with Management, colleagues, and external customers. 
•  Prior experience in shipping and receivingan added plus

SUPERVISORY RESPONSIBILITIES: 

• This job has no supervisory responsibilities.

COMPETENCIES: 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifiesappropriate personwith an alternate plan. 
• anappropriate person with an alternate plan. 
• Diversity -Demonstratesknowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Interpersonal Skills - Focuses on solving conflict, not blaming;Maintainsconfidentiality; Listens to others without interrupting; Keeps emotions under control;Remainsopen to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;Demonstratesgroup presentation skills;Participatesin meetings.
• Safety and Security -Observessafety and security procedures; Determinesappropriate actionbeyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Teamwork - Balances team and individual responsibilities;Exhibitsobjectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals andobjectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIORNMENT: 

• Prolonged periods of standing and walking throughout the warehouse and facility.
• Ability to lift and carry items up to 50 pounds occasionally.
• May requireassistanceor use of equipment for heavier items.
• Frequent bending, stooping, crouching, or kneeling to access materials or inspect inventory.
• Occasional climbing of stairs or ladders to access higher storage areas.
• Use ofhands and arms tooperatetools, equipment, or handle inventory and paperwork.
• Close, distance, and peripheral vision as well as depth perception to navigate the warehouse andoperateequipment safely.
• Clear hearing and speaking ability for effective communication with team members and while operating equipment.
• Pushing and pulling carts, pallets, or equipment as needed.
• Exposure to varying temperatures depending on warehouse climate.
• May involve noise from machinery, forklifts, and warehouse operations

 The above is intended to describe the general content and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.