Clerical Officer - UPMC Sports Surgery Clinic, Dublin

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process. • Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient. • Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department. Ensures that all excess payments are deducted as necessary. • Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients) as required. Verifies patient’s insurance details as required. • Performs switchboard duties and answers the telephone professionally and according to policy. • To ensure the seamless administration of the patient admission from first contact to handover to clinical colleagues. • Treats colleagues, patients, families and visitors with dignity and respect at all times. • Drive quality and ensure it is compliant to relevant standards. Reception duties as part of your duties ensuring all calls and queries are answered. • Admissions of patients to Inpatient Ward and Day ward. • Preparing charts for following day and ensuring letters are filed in charts. • Maintain an awareness of the privacy of patients in relation to all activities. • Create a culture of accountability openness to change; respect for the individual and Teamwork that supports the achievement of our goals. • Actively participate in the Clinic’s accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department. • Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with the Clinic’s procedures and guidelines. • Advise theatre staff of any changes to theatre list regarding additional cases, cancellations etc. • Effective communication with all personnel contributing to patient care within the clinic. • Liaise effectively with all members of the multi-disciplinary team to ensure that care delivery is patient focused and of the highest standard. • Demonstrate initiative and be receptive to new ideas and development. • Display qualities of leadership and good communication with all users of service and other service providers. • Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. • Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.