Digital Service Representative - Sydney West

Casual Digital Service Representative Casual | SNSW Clerk Grade 2/3 Hourly rate: $34.22 + casual loading About the Opportunity Are you looking for a role where every interaction makes someone’s day a little easier? As a Casual Digital Service Representative with Service NSW, you’ll help deliver fast, friendly, and high‑quality service to customers across our local communit ies . T his is a casual position , which means hours will vary, and shifts are offered on an as‑needed basis , depending on operational requirements. This means there is no guarantee of ongoing or regular work . Casual roles may be short-term, involve varying shifts within centre operating hours, and include periods with no assigned shifts . A roster is generally issued 7 days in advance , though at times you may be offered shifts at shorter notice — so a flexible, adaptable mindset will be highly valued. Locations Macquarie Fields, Blacktown, Edmondson Par k, Glenmore Park, Liverpool, Macarthur, Mount Druitt, Penrith, Richmond , Springwood, St Marys , Tallawong , Wetherill Park Due to the travel requirements of this role, candidates must be able to travel independently to the listed locations for each scheduled shift. P lease note: This recruitment will be used to fill roles and/or create a talent pool for these specific centres and surrounding areas. About you You’re someone who thrives on helping others. You bring warmth, patience, and professionalism to every interaction — even the tricky ones. You’re a team player, enjoy solving problems, supporting customers face‑to‑face, and being the person people trust when they need guidance. If this sounds like you, we’d love to meet you. S uccessful c andidates out of this recruitment activity will be placed in a Talent Pool for 18 months , providing the opportunity to express interest in ongoing or temporary contract positions during their talent pool peri od. What You’ll Bring A natural flair for customer service and clear communication Confidence in navigating multiple systems and digital tools Strong attention to detail and the ability to manage varied and complex enquiries A commitment to handling personal and confidential information responsibly A collaborative attitude and willingness to support your teammates Y our Impact As the welcoming face of our Service Centres , you will have a direct impact on the customer experience. Your ability to listen, reassure, and provide accurate information helps customers feel valued and supported. You will work alongside a team that shares your passion for service excellence, community impact, and continuous improvement . About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday ) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Wednesday 27 th May 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via [email protected] T his role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months .