Operational and Business Support Assistant | iTNet

iTNet is a smart home solutions company based in Bielsko-Biała, Poland. Their mission is to design and implement intelligent home systems that improve quality of life, enhance safety, and reduce operating costs for homeowners.

With a strong focus on reliability, customization, and customer care, iTNet delivers high-quality installations and offers lifetime remote support for every system installed.

We’re looking for an Operational and Business Support Assistant to provide day-to-day support in both administrative and business coordination tasks. This role is ideal for someone who enjoys structure, thrives in multitasking environments, and is looking to grow into a role with increasing responsibility and client interaction.

The selected candidate will work closely with leadership and business teams, helping manage operations, client follow-up, CRM systems, and business communications. 

Key Responsibilities

• Provide support in daily administrative and organizational tasks.
• Relieve management of operational follow-ups and routine duties.
• Handle transfers, order processing, and communication with clients in later stages of the sales process.
• Coordinate the lead management process, including re-engagement with lost contacts.
• Schedule and organize business meetings.
• Build and maintain relationships with clients and subcontractors.
• Input and update data in CRM systems and work with Excel spreadsheets.
• Prepare and send proposals using the company’s offer system.
• Research and initiate contact with potential partners and subcontractors.
• Support implementation projects, including first-contact phone calls.

What We’re Looking For

• Excellent organizational skills and the ability to prioritize effectively.
• Comfortable with client and subcontractor communication (phone and email).
• Good command of Microsoft Excel and standard office tools.
• Experience using CRM systems (a plus).
• A proactive, self-driven approach with a willingness to learn and grow.
• Availability for full-time work (8 hours per day, flexible start time between 8:00–17:00).

What We Offer

• Full-time employment contract with stable, long-term collaboration.
• Flexible working hours, depending on current priorities and workload.
• Work based in Bielsko-Biała, with the possibility of partial remote work.
• Tools provided for the role. Opportunities for professional development — the scope of responsibilities will grow with you.