Job Description
Come join us to create what’s next. Let’s define tomorrow, together.
Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
A day in the life of a United Airlines Inflight Instructor/Evaluator is dynamic and multi-faceted. The Inflight Services Training team provides the following outstanding training: Continuing Qualification, Aircraft Transition, Requalification, Customer Service, and other types of training as needed. The Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United’s operational needs while ensuring compliance with federal regulations and company policies and standards. If you like a fast-paced training environment, then this exciting opportunity is for you! Training and lesson plans on all curricula and program expectations will be provided. You will have the ability to shape how our customers and co-workers feel about United.
• Demonstrate our core4 standards (Safe, Caring, Dependable and Efficient) while delivering regulatory and service training curricula with lesson plans approved by the FAA and/or United
• Deliver AQP curricula training
• Deliver customer service curricula training
• Conduct AQP (Advanced Qualification Program) Announced and Unannounced Line Check Evaluations and provide feedback to flight attendants and stakeholders
• Conduct IOE (Initial Operating Experience)
• Complete Service Line Checks to collect data to drive improvement in our Net Promoter Score (NPS)
• Conduct safety-related training events at flight attendant bases
• Serve as onboard Safety and Service flight attendant mentor
• Perform and evaluate water drills in an aquatic center, which requires boarding life raft in water
Qualifications
Qualifications - External
What’s needed to succeed (Minimum Qualifications):
• High school diploma or equivalent
• Ability to earn and maintain the United Airlines flight attendant qualification
• Ability to successfully complete and maintain the United Airlines Inflight Training instructor program qualification
• 2+ years of relevant work experience
• Perform all duties and abilities required of a United flight attendant
• Ability to repeatedly operate all aircraft door/window training devices and emergency equipment (including pushing, pulling and lifting up to 50 pounds)
• Performing instructor duties which require standing, walking, climbing, stooping, crouching, squatting, kneeling, reaching, twisting, bending, and prolonged standing and walking
• Perform all duties and abilities required of a United flight attendant
• Ability to work weekdays, weekends and holidays, as required
• Ability to work morning, day and nighttime hours
• Reliable, punctual attendance is an essential function of the position
• Strong working knowledge of Apple iPhone/iPad devices
• Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills
• Excellent verbal and written communication skills
• Able to work both independently and in a team environment
• Commitment to United’s Working Together Guidelines and treating each other with dignity and respect
• Willingness to comply with flight attendant tattoo guidelines. Tattoos are not permitted on head, neck, or hands, including behind the ears
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
What will help you propel from the pack (Preferred Qualifications):
• Bachelor's degree
• AQP qualified instructor/evaluator
• Experience with public speaking to small and large groups
• Management experience
• Teaching experience
• Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures
The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]