Product Manager

JOB TITLE: Product Manager 

EMPLOYER: AssistRx

DEPARTMENT: Product Management

REPORTS TO: Product Director/Product Sr. Director

EFFECTIVE DATE: 07/22/2025

SUMMARY: We are seeking a strategic and execution-focused Product Manager to lead the development and optimization of patient support service offerings for pharmaceutical and biotech clients. These programs may include field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education initiatives, digital patient engagement tools (apps, portals, etc.), and support systems.

You will be responsible for improving patient access, adherence, and satisfaction, while aligning with brand strategy and regulatory requirements. This includes defining program requirements, collaborating with operations and clinical teams, and ensuring measurable outcomes for both patients and clients.

DUTIES AND RESPONSIBILITIES:

• Product Strategy & Roadmap
  1. Define and execute the product roadmap for PSP-related features and services.
  2. Align product initiatives with client needs, regulatory requirements, and market trends in patient engagement and access.
• Customer & Market Insight
  1. Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics.
  2. Conduct competitive analysis and market research to inform product positioning and differentiation.
• Cross-Functional Collaboration
  1. Work closely with engineering, design, data science, and compliance teams to deliver scalable, secure, and user-friendly solutions.
  2. Collaborate with legal and regulatory experts to ensure product features meet HIPAA, GDPR, and industry-specific compliance standards.
• Lifecycle Management
  1. Own the end-to-end product lifecycle from ideation through launch and optimization.
  2. Monitor product performance, user adoption, and client satisfaction to inform continuous improvement.
• Client Engagement
  1. Support client onboarding and implementation by translating business needs into product configurations and enhancements.
  2. Serve as a product SME in client meetings, workshops, and advisory boards.
• Product Development Support
  1. Proven experience working in Agile/Scrum environments, with a strong grasp of sprint planning, backlog grooming, and iterative delivery.
  2. Skilled in writing clear, actionable user stories and acceptance criteria that translate complex business needs into technical requirements.
  3. Experience using product management tools such as Jira, Confluence, Aha!, or Product board to manage roadmaps, backlogs, and stakeholder communication.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree in life sciences, business, data analytics, or related field.
• 5+ years of product management experience in B2B SaaS or tech-enabled service.
• Experience in life sciences, healthcare, or patient services preferred.
• Familiarity with PSP workflows including hub services, copay programs, prior authorization, and nurse support.
• Strong understanding of data privacy, compliance, and interoperability standards (e.g., HIPAA, HL7, FHIR).
• Excellent communication, stakeholder management, and analytical skills.
• Bachelor’s degree in life sciences, business, or related field; advanced degree a plus.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Specific vision abilities required by this job include depth perception and ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• Additional remarks regarding work environment:
  • This job operates in a professional office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT 

I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.