Back to jobsSupport the CRM team in customer segmentation, client engagement activities, and loyalty initiatives.
Monitor customer performance and CRM KPIs through dashboards and data analysis to support commercial actions and improve customer experience.
Coordinate and support the execution of CRM projects, including client outreach campaigns, in-store events, and loyalty initiatives, ensuring timelines, deliverables, and quality standards are met.
Act as a project support interface between CRM, Retail, and Communication teams, ensuring smooth execution, alignment of stakeholders, and consistency in client experience delivery.
Contribute to the continuous improvement of CRM processes and tools, supporting the rollout of new initiatives and best practices across markets and stores.
Support market and customer trend analysis to identify opportunities for business development and client growth.
