Job Description
Posting
Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator
At AmeriGas, our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay:
- Exceptional medical, dental and prescription benefits
- 401(K) with company match
- Generous bonus potential
- Paid time off (including holidays)
- Paid Training
- Annual performance reviews and salary increases
- Propane discounts
- Career advancement
- Tuition reimbursement
Job Summary:
The ACE Operations Coordinator acts as the first point of contact for all AmeriGas customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.
Knowledge, Skills and Abilities:
- Advanced knowledge in Microsoft office and windows based applications
- Ability to master SAP order to cash system
- Must have strong organizational skills as well as be extremely detailed oriented
- Must be able to work well in a team-oriented environment
- Must be service-oriented and sales minded
- Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
- Must be resourceful and excel at problem resolution
Education and Experience Required:
- High school diploma required
- Two or more years in customer service industry strongly preferred
- Sales experience preferred
- Prior SAP experience is a plus