Service Technician/Installer

The Service Technician & Installer is responsible for completing warranty-related and general service work for clients on site, as well as supporting furniture delivery and installation projects. This role requires strong problem-solving skills, safe and efficient use of hand tools, the ability to work collaboratively as part of the delivery and installation team, basic comfort with business systems, and a customer-service mindset.

Responsibilities

• Travel to client sites to complete service, warranty, delivery, and installation work.
• Perform service work, small installation projects, showroom requests, and small furniture deliveries while coordinating with contractors and project teams to successfully complete projects.
• Drive a company vehicle to perform scheduled service calls, deliveries, and installation assignments.
• Complete furniture installations according to manufacturer specifications and project requirements.
• Assist with loading, unloading, staging, and assembly of furniture products.
• Diagnose service issues and determine practical repair solutions.
• Use hand tools safely and effectively to complete installation, service, and repair tasks.
• Read and follow installation instructions, floor plans, and project specifications.
• Communicate professionally with clients while representing Alfred Williams & Company on site.
• Deliver a high level of customer service throughout each client interaction.
• Identify issues, troubleshoot problems, and resolve them in a timely manner.
• Work collaboratively with project managers, designers, warehouse personnel, and the delivery and installation team to complete projects successfully.
• Ensure work areas are clean, organized, and ready for client use upon project completion.
• Use Outlook and Khameleon to support service-related communication and business processes.
• Follow company and site safety expectations while performing service, delivery, and installation work.
• Support physically demanding work that may include lifting, bending, squatting, twisting, pushing, and pulling.

Personal and Interpersonal Skills

• Strong customer service and interpersonal communication skills.
• Practical problem-solving ability and sound judgment in the field.
• Dependable and self-directed approach to completing assigned work.
• Ability to work effectively as part of a team.
• Professional conduct when working in client environments.
• Strong attention to detail and commitment to quality workmanship.

Physical and Job Requirements

• Ability to lift up to 100 pounds.
• Ability to bend, lift, squat, twist, push, and pull as part of regular job duties.
• Ability to travel to client sites as required for service calls, deliveries, and installation projects.
• Ability to work overtime as needed based on workload and project requirements.
• Ability to safely operate company vehicles and equipment.

Required Qualifications

• Valid driver’s license and clean driving record.
• Experience using hand tools safely and effectively.
• Strong customer service skills.
• Ability to troubleshoot issues and solve problems independently.
• Ability to drive a company vehicle to client locations for service, delivery, and installation work.
• Basic ability to use Outlook and business systems such as Khameleon.
• Ability to meet the physical demands of the role.
• Ability to work collaboratively within a delivery and installation team environment.

Preferred Qualifications

• Experience working with systems furniture.
• Previous furniture installation or commercial installation experience.
• Experience working in customer-facing field service or installation environments.