Referral Coordinator

Responsibilities

• Handle referrals, book appointments, process in our internal database, and process related documentation and correspondence
• Process Addendum requests
• Follow up on cancellation and no shows, to see if the appointment should be rebooked
• Process Clinical Notes and Record release requests;
• Ensure accurate timelines are reflected in the system and ensure timely processing of all bookings;
• Set up transportation and interpreters for upcoming assessments
• Greet all guests and offer them coffee or water.
• Answers phone in a timely manner, assist the caller or forward to the appropriate person/department
• Scan documents and save in the appropriate drive
• Handle daily filing, mail, couriers and manage supply cabinet
• Chaperone for assessments as needed and prepare room distribution for the next day
• Composing and typing correspondence
• Send appointment reminders for upcoming assessments
• Send medical document reminders for upcoming assessments
• Identify issues that will impact on service standards and notify Management
• Participate in updating the administrative processes
• Other duties as assigned

Required Qualifications

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office Suite, Internet, Adobe Acrobat, case management software)
• Experience with SmartSimple is an asset
• Demonstrated organizational and multitasking skills
• Enjoys working in a collaborative team environment
• Effective verbal and written communication skills
• Shows initiative and exhibits excellent judgement 
• Knowledge of medical terminology is a strong asset 
• Demonstrated ability to work with a high level of autonomy

Why choose AssessMed?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program 
• Shoppers Drug Mart Employee Discount (30%) 
• Employee Stock Purchase Plan (25%) 
• Paid vacation and Wellness days 
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee) 
• Goodlife Fitness Corporate Discount Gym Membership 
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork 
• Nationally recognized brand with a strong digital presence 

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

#LI-DNP