Back to jobsMonitor service standards and develop and implement flexible and innovative service and management
strategies that link into the local service system to support sustainable and successful tenancies, and/or other housing options such as private or community-based housing.
Manage local tenancy management activities in relation to rent and water account arrears, vacancy management and breaches of the Residential Tenancies Act.
Manage assessment and access functions in relation to finding housing solutions for people in need.
Oversight delivery of housing services to ensure compliance with legislation and policy requirements and to support performance reporting.
Assist the Team Leader and Senior Client Service Officers with complex service issues and policy interpretation.
Develop and maintain networks with tenants, community providers and local agencies to build local community-based projects and initiatives which will support successful tenancies and communities.
Supports the Team Leader in direct supervision, team rosters, team development, business and resource planning and individual performance reporting.
Develop local reporting and stakeholder feedback systems to drive performance improvement for the district/ team.