Back to jobsFront line position working directly with clients and advocates to provide advice on housing options based on eligibility, client need, and relevant legislation, policies and procedures.
Work collaboratively with Client Service Officers, internal and external stakeholders to develop strategies that support improved client outcomes and remove barriers to access.
Resolve complex tenancy issues and neighbourhood disputes, manage tenancy breaches, and represent Housing NSW at NCAT.
Coach team members to build skills in assessing and managing clients, including those with complex needs, and in using client information systems efficiently.
Manage key client processes, including transfers and arrears, and monitor performance against team and district targets to support business and asset outcomes.
Oversee client accounts and the application and review of rental subsidies to ensure compliance and timely processing.
Maintain accurate, confidential and high‑integrity client information.
Monitor workflows, identify priorities and support team development and training needs.
Job Description
Monitor workflows, identify priorities and support team development and training needs.