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Senior Client Service Officer

Batemans Bay, NSW, AU, 2536Posted Today

Job Description

  • Front line position working directly with clients and advocates to provide advice on housing options based on eligibility, client need, and relevant legislation, policies and procedures.
  • Work collaboratively with Client Service Officers, internal and external stakeholders to develop strategies that support improved client outcomes and remove barriers to access.
  • Resolve complex tenancy issues and neighbourhood disputes, manage tenancy breaches, and represent Housing NSW at NCAT.
  • Coach team members to build skills in assessing and managing clients, including those with complex needs, and in using client information systems efficiently.
  • Manage key client processes, including transfers and arrears, and monitor performance against team and district targets to support business and asset outcomes.
  • Oversee client accounts and the application and review of rental subsidies to ensure compliance and timely processing.
  • Maintain accurate, confidential and high‑integrity client information.
    Monitor workflows, identify priorities and support team development and training needs.
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    Senior Client Service Officer at Transport for NSW | Renata