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Job Description
Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
Provide feedback and recommendations to the team to improve the quality of customer care.
Follow procedures to ensure adherence to the company’s risk and compliance policies.