Manager Digital Products - team 2

Manager, Digital Products Clerk Grade: 11/12 Salary Range: $149,739 - $173,174 per annum + superannuation and leave loading Employment Type: Temporary, 24 months Location: Hybrid working, located in Parramatta 4PSQ (will generally be expected to come into the office two days a week as a minimum, which is subject to change based on team needs or broader divisional and Departmental flexible work policies) This role sits within the NSW Fair Trading Division in the Digital team. About the team NSW Fair Trading (FT) is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers. Your day-to-day This role is in the Fair Trading Digital team and is responsible for the support and maintenance of the CRM for Fair Trading. This is a critical application that supports the management of consumer complaints to Fair Trading. Key Responsibilities include: Manage relationships with technology vendors, ensuring services are delivered in line with contract terms, service levels and performance metrics. Plan, implement and manage technology activities to support business outcomes, maintain system stability and enable practical improvements over time. Ensure the application is available, secure, reliable and compliant with privacy, security and information management legislation and policies. Manage budgets and expenditure, monitor costs and identify opportunities for cost optimisation and efficiency. Plan and oversee the delivery of technology projects ensuring they are completed on time and within budget. Drive and deliver continuous lifecycle and service improvements, balancing operational reliability with incremental enhancement across new and existing services and systems, to achieve efficiency across technology platforms. Lead engagement and collaboration with business partners and stakeholders to understand priorities, identify risks and issues, appropriate mitigations, and influence outcomes to optimise effective digital products, solutions and services. Lead requirements gathering, stakeholder engagement, negotiation and delivery of external supplier procurement and contracts within approved budget to achieve maximum value for digital products, resources and platforms. Respond promptly and effectively to any potential incidents and emerging risks. Lead and mentor a team, fostering collaboration, clear accountability and strong performance. To be successful in this role you will demonstrate: Experience with complex procurement processes, contract negotiation and vendor management. Work habits that prioritise outcomes, with the ability to deliver quality outcomes efficiently in a complex environment with minimal supervision. Exceptional problem-solving capabilities, stakeholder management skills, relationship building and business acumen. Knowledge and expertise in relevant technologies, practices and market offerings, with the ability to recommend practical and fit-for purpose solutions. Experience managing privacy, security and compliance obligations for digital applications. The ability to identify, assess and mitigate technology risks, to ensure the ongoing security and reliability of systems. Proven leadership experience, including coaching, and building capable, engaged teams. Experience supporting and managing bespoke digital applications.