Job Description
Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Role
The Assistant Spa Manager supports the Spa Manager in overseeing daily spa operations, ensuring exceptional guest experiences, operational excellence, and compliance with luxury wellness standards. The role focuses on team leadership, service quality, operational efficiency, and achieving departmental revenue and productivity goals.
Responsibilities
Support the daily operation of the Spa, ensuring smooth, efficient, and guest-focused service delivery.
Maintain luxury spa standards, treatment quality, and compliance with all operational, safety, hygiene, and wellness procedures.
Lead, coach, and develop supervisors, therapists, and spa associates through training, mentoring, and performance feedback.
Assist with recruitment, onboarding, succession planning, and employee development initiatives.
Monitor guest satisfaction, resolve concerns promptly, and promote personalized wellness experiences.
Foster a positive team culture that encourages collaboration, accountability, and service excellence.
Coordinate with Housekeeping, Engineering, and other departments to ensure spa facilities and equipment are maintained to the highest standards.
Oversee inventory control, stock replenishment, and the proper use of spa products and supplies.
Support revenue growth through retail sales, upselling opportunities, and treatment optimization.
Assist in budget management, productivity planning, and achieving departmental financial objectives.
Requirements
Minimum 3–5 years of experience in spa operations, with at least 1–2 years in a senior supervisory or assistant managerial role.
Diploma or Degree in Hospitality Management, Wellness Management, or related field preferred.
Strong knowledge of spa treatments, wellness programs, and luxury guest service standards.
Proven leadership skills with the ability to motivate and develop a diverse team.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Financial awareness, including budgeting, inventory management, and productivity monitoring.
Proficient in MS Office; experience with spa management systems is an advantage.
Fluent in English; additional languages are a plus.
Professional appearance and commitment to service excellence.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
Aman Global Complimentary Night Program.
Single accommodation with full board at the Colleagues' Cafeteria.
Laundry service.
12 Annual Leave Days.
44 hours per week and 11 public holidays a year.
PTI Health Care Package for Employee and Immediate Family Members.
Competitive Remuneration Package.
Learning and development programmes through Aman.
Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.