PCoE Specialist (L3) – Oracle Database

Job Title

PCoE Specialist (L3) – Oracle Database

Role Overview

Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.

Key Responsibilities

• Provide L3 technical expertise and escalation support for complex platform issues.
• Lead troubleshooting and root cause analysis for critical incidents.
• Govern platform standards, configurations, and best practices.
• Review and approve significant platform changes and releases.
• Collaborate with vendors and technology partners for issue resolution.
• Support security, compliance, and platform lifecycle initiatives.
• Mentor and provide technical guidance to L2 support engineers.
• Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills & Qualifications

Strong platform administration, governance, troubleshooting, and operational leadership experience.

Technical Skills

Strong expertise in:
• Oracle Database 19c and 21c
• Oracle Data Guard
• Oracle RAC
• Oracle Cloud Infrastructure (OCI) Database Services
• Oracle RMAN Backup and Recovery
• Database Security, TLS and Wallet Management
• AWR, ASH and ADDM Diagnostic Tools
• Database Performance Optimization
• Database Capacity Planning
• Upgrade, Migration and Patching Strategies
• Linux for Oracle Database Environments

Hands-on experience with:
• Advanced Oracle troubleshooting and RCA
• Data Guard switchover and failover operations
• OCI database provisioning and management
• Database security and compliance
• Oracle Support engagement
• Database governance and standards

Experience

8–12 years of relevant enterprise platform administration, engineering, and support experience.

Certifications

Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications.

Soft Skills

• Leadership and ownership
• Mentoring and coaching
• Stakeholder management
• Strong analytical and problem-solving skills
• Excellent written and verbal communication

Nice-to-Have Skills

• Automation and scripting
• Hybrid cloud experience
• Service improvement initiatives
• Vendor management experience

Work Schedule

Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.

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