PCoE Specialist (L3) – MS SQL

Job Title

PCoE Specialist (L3) – MS SQL

Role Overview

Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.

Key Responsibilities

• Provide L3 technical expertise and escalation support for complex platform issues.
• Lead troubleshooting and root cause analysis for critical incidents.
• Govern platform standards, configurations, and best practices.
• Review and approve significant platform changes and releases.
• Collaborate with vendors and technology partners for issue resolution.
• Support security, compliance, and platform lifecycle initiatives.
• Mentor and provide technical guidance to L2 support engineers.
• Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills & Qualifications

Strong platform administration, governance, troubleshooting, and operational leadership experience.

Technical Skills

Strong expertise in:
• Microsoft SQL Server 2016/2019/2022
• Azure SQL Services
• Always On Availability Groups
• SQL Server Failover Clustering
• High Availability & Disaster Recovery Solutions
• T-SQL Development and Optimization
• Database Performance Monitoring and Tuning
• Backup and Recovery Architecture
• SQL Server Capacity Planning
• Database Migration and Upgrade Strategies

Hands-on experience with:
• Advanced SQL troubleshooting and RCA
• Query optimization and execution plan analysis
• HA/DR implementation and management
• Backup and recovery validation
• Database health assessments
• Microsoft support case management

Experience

8–12 years of relevant enterprise platform administration, engineering, and support experience.

Certifications

Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications.

Soft Skills

• Leadership and ownership
• Mentoring and coaching
• Stakeholder management
• Strong analytical and problem-solving skills
• Excellent written and verbal communication

Nice-to-Have Skills

• Automation and scripting
• Hybrid cloud experience
• Service improvement initiatives
• Vendor management experience

Work Schedule

Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.

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