Ideal Services Agent (Operator)

  Ideal Services Agent (Operator)   Overview To direct and assist guest and employees with communication needs in accordance with Omni standards.   Responsibilities Answer incoming telephone calls to the hotel efficiently and courteously.  Direct phone calls and messages to appropriate personnel or guest.  Assist all guests and employees.  Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.  Recording and making Wake up calls.  Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.     Qualifications Computer skills required.  Must have the ability to work alone, with others, and remain at work station for entirety of shift.  Must be able to work a flexible schedule including, weekends and holidays.  Must have customer service experience with excellent written and especially verbal communication skills.  Must be able to sit for extended periods of time.