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Job Description
The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.