Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Representative based in the United States.
This role is a key frontline position within a fast-growing, product-driven software environment serving both marina operators and boaters. You will act as the first point of contact for customers, helping them troubleshoot technical issues, navigate platform features, and resolve operational challenges across multiple channels. The position blends customer service, technical problem-solving, and product expertise, with a strong focus on delivering clear, calm, and effective communication. You will play an important role in shaping the customer experience while also contributing valuable insights that influence product and process improvements. Working in an omni-channel support environment, you will handle diverse and often complex inquiries, from software navigation to financial workflows. This is a highly collaborative role where customer interactions directly inform broader business decisions. It is ideal for someone who enjoys solving problems and improving user experience in a dynamic SaaS setting.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Representative based in the United States.
This role is a key frontline position within a fast-growing, product-driven software environment serving both marina operators and boaters. You will act as the first point of contact for customers, helping them troubleshoot technical issues, navigate platform features, and resolve operational challenges across multiple channels. The position blends customer service, technical problem-solving, and product expertise, with a strong focus on delivering clear, calm, and effective communication. You will play an important role in shaping the customer experience while also contributing valuable insights that influence product and process improvements. Working in an omni-channel support environment, you will handle diverse and often complex inquiries, from software navigation to financial workflows. This is a highly collaborative role where customer interactions directly inform broader business decisions. It is ideal for someone who enjoys solving problems and improving user experience in a dynamic SaaS setting.