Job Description
【Summary】
• Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer
• Build good relationship with customers and provide timely responses to all requests from both internal and external customers.
• Being self-motivated in learning, independent thinking, and able to collaborate with different teams.
• On-call duty shift and on-site support are necessary.
• Homebase is in Tainan, and cross region support is required based on business demand.
【Main Task】
• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting per company policy
• Demonstrate service skills and knowledge with high customer orientation
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Provide timely feedback of product quality issues, as well as marketing information to the company.
• Maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
Your ZEISS Recruiting Team