Payment Operations Specialist

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows. This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment. Key Responsibilities Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms Monitor, log, and track support tickets using internal CRM and ticketing systems Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions Support report generation and status updates for team leads and management Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks Stay current on updates to payment systems, lender portals, and internal procedures Qualifications 1–2 years of experience in payment processing, customer support, or consumer financing Familiarity with ticketing systems, CRM tools, and digital support workflows Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment Effective communication skills, both verbal and written Problem-solving mindset and a desire to learn and grow within the role Proficiency in Microsoft Office (especially Excel and Outlook) High school diploma or equivalent required; associate or bachelor’s degree preferred Preferred Qualifications Experience supporting franchise-based operations or field service businesses Exposure to merchant onboarding processes or lender application platforms Interest in fintech or financial services