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Job Description
- Monitor and analyze field quality metrics and performance trends for consumer products to identify and address return rate deviations.
- Lead failure analysis within the early failure analysis (EFFA) lab to diagnose board-level hardware defects, investigate failing electrical power rails, and determine root causes.
- Collaborate cross-functionally with early engagement, design for quality, architecture, customer support, manufacturing, and supply chain teams to ensure technical fixes are successfully implemented.
- Manage program communications and report executive-level updates to stakeholders, translating complex failure modes into actionable technical strategies.
- Scope and drive warranty, repair, and extended warranty programs, conducting return-on-investment (ROI) analyses to support business decisions.