Customer Success Manager

Overview:

We're seeking a dynamic Customer Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.

 

Qualifications:

 

• 1-3 years of experience as an CSM
• Strong English communication skills (both written and verbal) are essential
• Proven track record of managing multiple clients and projects simultaneously
• Strong organizational and time management skills
• Experience with project management tools like ClickUp (prefered)
• Ability to learn quickly and adapt to new situations
• Self-motivated with a proactive approach to problem-solving
• Ability to work full-time EST

Deliverables:

• Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
• Coordinate with internal teams to ensure timely delivery of projects and deliverables
• Maintain accurate and detailed documentation of client communications and account activities in ClickUp
• Identify opportunities for account growth and additional services
• Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
• Proactively address client concerns and maintain high satisfaction levels

Preferred Qualifications:

• Experience with Shopify platform and e-commerce clients
• Previous experience in a fast-paced agency environment
• Understanding of digital marketing services is a plus